Refund policy

 

Kiddowrite Return Policy

We want you to be completely happy with your purchase. If for any reason you’re not satisfied, you may return your item under the following conditions:

Returns

We offer a 30‑day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible, your item must be in the same condition that you received it: unused, with all parts included, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at hello@kiddowrite.com. Items sent back without prior approval will not be accepted. Once your return request is approved, we’ll provide return instructions and a return shipping label.

 

Damaged or Wrong Items

Please inspect your order when you receive it and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate and resolve the issue quickly.

Non‑Returnable Items

Certain items cannot be returned, including:

 

• Custom or personalized products

• Digital downloads or gift cards

• Hazardous materials or flammable liquids

 

If you’re unsure about your item, email us at hello@kiddowrite.com before sending it back.

 

Exchanges

The quickest way to get a different item is to return the one you have. Once the return is accepted, you can place a new order for the desired item.

 

European Union 14‑Day Cooling‑Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. The item must be unused and in its original condition with proof of purchase.

 

Refunds

We will notify you once your return has been received and inspected, and let you know if your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at hello@kiddowrite.com.